ESTHER NECKLACE

Issue.1 can ship your goodies for delivery anywhere within Australia and internationally via Australia Post. If you’re expecting a parcel and wanting an update, find your Tracking Number in your order confirmation email and track your parcel here.

Orders placed before 11am will be dispatched on the same day. Purchases made over the weekend or on a public holiday will be posted on the next business day. During peak times there may be delays to your order, but our team will keep you updated if this is the case. If you have any questions at any time, please send us an email at support@issue1.com.au. 

Please note, for heavy and bulky items including all of our shoes and large glassware pieces, a $20 postage shipping applies. 

Shipping within Australia
Standard: $13.50 or free for orders over $200 
Express: $15 
Delivery to regional areas may take between 4-8 days.

Please note: During sales periods, the minimum spend for free shipping may change. Any updated shipping thresholds will be displayed at checkout.

Shipping to New Zealand
Standard: $30 (5-10 business days)

International shipping
Standard Shipping: $55 (8-10 business days)

Delivery Timeframes
Estimated delivery times are provided by Australia Post and are intended as a guide only. Delivery timeframes are not guaranteed and may vary due to seasonal demand, weather events, customs processing, carrier delays, or other circumstances outside our control.

International Orders
International orders may be subject to customs inspections, border processing, import duties, taxes, or other local requirements. These processes may result in delays that are outside Issue.1 Boutique's control.

Any customs duties, taxes, or import fees imposed by the destination country are the responsibility of the customer unless otherwise stated.

Delayed Parcels
If your parcel appears to be delayed in transit, please contact us. We will investigate the shipment with Australia Post where appropriate and keep you informed of any updates received.

While a parcel remains in transit with the postal carrier, we are unable to classify it as lost.

Lost Parcels
A parcel will only be considered lost once Australia Post or the destination postal carrier has completed its investigation and officially confirmed the parcel is lost.

Once a parcel has been confirmed as lost, we will work with you to provide an appropriate resolution in accordance with Australian Consumer Law.

Incorrect Delivery Information
Customers are responsible for ensuring that the shipping address provided at checkout is complete and accurate. Issue.1 Boutique is not responsible for delays, additional shipping costs, or non-delivery resulting from incorrect or incomplete delivery information supplied by the customer.

Returned to Sender
If an order is returned to Issue.1 Boutique due to an incorrect address, failure to collect the parcel, or refusal of delivery, the customer will be responsible for any additional shipping costs required to resend the order.

Contact Us
If you have any concerns regarding your shipment, please contact us at support@issue1.com.au and we will be happy to assist.

At issue.1, we take great pride in the quality in our brands and the customer service we provide. If you need assistance selecting the right size or have any questions before making a purchase, our team is ready to assist you. Contact us via email at support@issue1.com.au or chat with us online via our live chat.

Return Policy

We are happy to offer store credit (in the form of a gift voucher) for change-of-mind returns, provided that:

• The item(s) was not on sale or discounted at the time of purchase. 
• The return is initiated within 10 days of the order date. 
• The item is in original condition; unworn, unused, unwashed, and undamaged. 
• All tags, stickers and protective packaging are attached and intact. 

If your return does not meet the above criteria, we will be unable to process store credit, and the item will be returned to you at your expense.

Please note: 

• Sale & discounted items are final sale, they cannot be returned, exchanged or refunded unless faulty.
• Customers are responsible for return shipping costs unless the item is deemed faulty.
• An exchange can only be processed once; exchanged items cannot be returned again.
• Please also note, we will deduct a $10 shipping &handling fee on refunds if you received free shipping.  

Refund Policy

All products are individually quality checked before leaving our premises and delivered with a trusted shipping provider. On the rare occasion an item is deemed faulty due to manufacturing fault or defect, we are happy to provide a refund of the total purchase amount, or where possible provide a replacement product. A refund will not be issued for any or all of the below reasons:

• If you changed your mind;
• If you accidentally ordered the wrong product;
• If you decide you no longer like the item;
• If you found the item cheaper somewhere else;
  

Sale items are final sale. No refunds, store credits, or exchanges unless the item is faulty.

If an item is returned and not deemed faulty by our team, you will not be refunded, and any costs that were incurred to return the product(s) for review will not be refunded.

Returns Process

If you would like to return your product, please ensure you have first read and understood our Returns Policy and Refund Policy above. Then, please contact us with your order number, details of why you would like to return the product, and whether you would like to be issued with store credit (in the form of a gift card) or a different product.

Please be aware that the cost and responsibility of returning the goods to our warehouse in saleable condition is your responsibility. Additionally, for exchanges, customers are responsible for covering the shipping fee for the new item to be sent out.

Please do not return the product without first contacting us. We cannot guarantee any refund or return credit if this process is not followed.